Quality Policy

• To conduct at least 6 certificate of competency examinations a year for each grade.

• To verify the eligibility to sit for the examination within 1 week from the date the application is received.

• To issue certificate of competency within fourteen working days from the date of receipt of application.

• To issue certificate of recognition within a day from the date of receipt of application.

Ship Registration

• Process and issue the Ship Registration Certificate within 3 working days after the complete application is received.

• Ensure that hydrographic survey work is carried out 100% in accordance with the plan set according to the annual survey schedule within a year.

• Ensuring the readiness of the Department's fleet is always at a 75% availability level.

Memastikan keberkesanan alat bantuan pelayaran iaitu “availability/reliability” mencapai tahap mengikut panduan International Association of Lighthouse Authorities (IALA) seperti yang dinyatakan di bawah ini:

• Category 1 – Lighthouses. Availability of at least 99%.

• Category 2 – Light beacons. Availability of at least 98%.

• Category 3 – Light buoys. Availability of at least 97%.

Courses Handling

• To conduct at least 80% of the scheduled courses.
• To get the evaluation average score:

1. 1. Not less than 7.5 from the scale of 1 to 10 for the performance average score in carrying out courses.
   2. Not less than 7.5 from the scale of 1 to 10 for the performance average score in food and drink preparation.
   3. Not less than 7.5 from the scale of 1 to 10 for the performance average score in hostel arrangement.
   4. Not less than 7.5 from the scale of 1 to 10 for the performance average score in training accessibility.
   5. Not less than 7.5 from the scale of 1 to 10 for the performance average score in courses instructor.

• Payment management is made within 14 working days.

• Achieved 85% customer satisfaction level.

• Act on complaints within 14 working days.

• The external provider's performance evaluation reached level three (3) (satisfactory) and above.

• Each stock must be recorded within two (2) weeks from the date of confirmation of receipt.

• Password registration/maintenance is carried out within two (2) days after the complete application is received.