Friday, 14 June 2024 / 7 Zulhijah 1445H
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Malaysia Marine Department

Client Charter

We strive to deliver efficient and effective services to shipping communities in order to enhance the safety of the Sea Communication System. We promise the following services.

Our Services

QUALIFICATION

To verify the eligibility to sit for the examination within 1 week from the date the application is received.

AUDIT MANAGEMENT

Carry out the auditing process on the ship management company according to the Ship Management System used within a period of three (3) months from the date of the approved audit application until the last deficiency is fully closed.

ISSUANCE OF SHIP CERTIFICATION

Process and issue the certificate within 7 working days after the complete application is received.

LIGHTHOUSE

Ensure availability of the lighthouse at least 99%.

BEACON

Ensure the availability of beacon base at least 98%.

BUOYS

Ensure the availability of lighted pilot buoys at least 97%.

SHIP REGISTRATION

Process and issue the Ship Registration Certificate within 3 working days after the complete application is received.

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JLM Staff
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