Clients Charter

We strive to deliver efficient and effective services to shipping communities in order to enhance the safety of the Sea Communication System.

We promise the following services :-

1. To conduct Seafarers Certificate of Competency Examination at least six times a year for each department;

2. To issue Certificate of Competency within 14 working days from the receipt of complete application;

3. To determine the eligibility to sit for an examination within 7 working days from the receipt of application;

4. To issue Certificate of Recognition within 1 working day from the receipt of application;

5. To issue Modular Certificate within 7 working days from the completion of the course;

6. To issue Ship's Certificate of Registry within 2 working days from the receipt of application;

7. To issue Inteim Document of Compliance Certificate within 7 working days from the completion of document inspection;

8. To issue and endorse Documentation Compliance Certificate within 7 working days from the closure of the last non-conformities;

9. To conduct document inspection/audit under the Safety Management System within 30 working days from the receipt of application;

10. To ensure the availability of lighthouses is at least 99%;

11. To ensure the availability of light beacons is at least 98%;

12. To ensure the availability of light buoys is at least 97%.